Strategic Telecom Knowledge Lead

IBM; Philippines; Hybrid; PHP 900,000 - 1,350,000; Full time

Job summary

IBM Consulting seeks a senior Knowledge Management lead to own the telecom KM strategy and governance. You will guide a team to design, publish, and retire knowledge content while aligning with client goals and regulatory requirements.

You’ll drive KM tool standardization, provide executive analytics, and partner with operations and client teams to ensure accuracy and availability of knowledge assets in a hybrid delivery model.

Qualifications

• BA/BS in Business, Communications, Information Management, or related field.
• Master’s degree or equivalent industry experience preferred.
• Certifications in Knowledge Management or Process Governance preferred.

Responsibilities

• Own the Knowledge Management strategy for the telecom account.
• Lead governance of KM processes including content lifecycle, change control, and continuous improvement.
• Oversee end-to-end design, development, publishing, and retirement of knowledge content.
• Manage KM roadmap, priorities, and alignment with client and operational goals.
• Drive standardization and adoption of KM tools, templates, and best practices.
• Provide executive-level reporting, insights, and analytics to stakeholders.
• Coordinate with operations, training, quality, and client teams for knowledge accuracy.
• Lead a team of content managers, system admins, and editors to deliver KM objectives.
• Facilitate knowledge change control board and resolve escalations.
• Ensure compliance with telecom regulatory, security, and brand requirements.

Skills

Leadership

Written communication

Presentation skills

Organization

Analytical thinking

Interpersonal skills

Education

BA/BS in Business, Communications, Information Management

Master’s degree (preferred)

Certifications in Knowledge Management or Process Governance (preferred)

Tools

Oracle

SQL-based reporting

Enterprise CMS tools

Job description

IBM Consulting seeks a senior Knowledge Management lead to own the telecom KM strategy and governance. You will guide a team to design, publish, and retire knowledge content while aligning with client goals and regulatory requirements.

You’ll drive KM tool standardization, provide executive analytics, and partner with operations and client teams to ensure accuracy and availability of knowledge assets in a hybrid delivery model.