Knowledge System Administrator

IBM Business Services, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

IBM Business Services, Inc. is seeking a Knowledge System Administrator to manage and optimize the telecom knowledge management platform. You will ensure reliability, security, and performance, administer access, workflows, and data governance, and partner with IT and Knowledge Management teams to deliver enhancements and training.

Responsibilities include developing analytics, supporting users with documentation, and maintaining data governance standards to enable informed business decisions.

Qualifications

• BA/BS degree in Information Systems, Computer Science, Business, or related field.
• Advanced degree or professional certification in systems administration, data management, or IT.
• Strong technical aptitude with experience managing content management systems or enterprise tools.
• Intermediate understanding of reporting, databases, and statistical analysis.
• Strong cognitive skills including analysis, problem solving, and decision making.
• Excellent organizational and time‑management skills.
• Effective interpersonal skills.
• Strong PC skills (Excel, PowerPoint, Word).
• Ability to troubleshoot unusual or complex system issues.

Responsibilities

• The Knowledge System Administrator oversees the management, maintenance, and optimization of the telecom knowledge management platform.
• It ensures system reliability, security, and performance while administering user access and workflows.
• It collaborates with IT, vendors, and Knowledge Management leaders to implement enhancements and resolve issues.
• It develops reporting and analytics solutions and provides training and documentation for users.
• It maintains data governance standards and supports informed decision-making.

Skills

Analytical thinking

Problem solving

Decision making

Interpersonal skills

Time management

Organizational skills

Troubleshooting complex systems

Excel

PowerPoint

Word

Education

BA/BS degree in Information Systems, Computer Science, Business, or related field

Advanced degree or professional certification in systems administration, data management, or IT

Tools

SQL

MS Access

Enterprise CMS platforms

Job description

The Knowledge System Administrator is responsible for the overall management, maintenance, and optimization of the organization's telecom knowledge management platform. This role ensures system reliability, security, and performance while administering user access, workflows, content taxonomy, and data governance standards. The administrator works closely with IT teams, vendors, and Knowledge Management leaders to implement system enhancements, resolve technical issues, develop reporting and analytics solutions, and support users through training and documentation. The role plays a critical part in maintaining the integrity, accessibility, and effectiveness of the knowledge base to support business operations and informed decision-making.

Required Professional and Technical Expertise

• BA/BS degree in Information Systems, Computer Science, Business, or related field
• Advanced degree or professional certification in systems administration, data management, or IT
• Strong technical aptitude with experience managing content management systems or enterprise tools
• Intermediate understanding of reporting, databases, and statistical analysis
• Strong cognitive skills including analysis, problem solving, and decision making
• Excellent organizational and time‑management skills
• Effective interpersonal skills
• Strong PC skills (Excel, PowerPoint, Word)
• Ability to troubleshoot unusual or complex system issues

Preferred Behaviors

• Highly innovative and proactive
• Able to work independently and collaboratively
• Strong attention to detail
• Able to build relationships with business leaders and IT teams

Preferred Experience

• Experience with SQL, MS Access, or enterprise CMS platforms
• Telecom or contact center system‑administration experience