Knowledge Management Lead

IBM

Philippines

On-site

PHP 900,000 - 1,350,000

Full time

5 days ago

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Job summary

IBM Consulting seeks a senior Knowledge Management lead to own the telecom KM strategy and governance. You will guide a team to design, publish, and retire knowledge content while aligning with client goals and regulatory requirements.

You’ll drive KM tool standardization, provide executive analytics, and partner with operations and client teams to ensure accuracy and availability of knowledge assets in a hybrid delivery model.

Qualifications

BA/BS in Business, Communications, Information Management, or related field.
Master’s degree or equivalent industry experience preferred.
Certifications in Knowledge Management or Process Governance preferred.

Responsibilities

Own the Knowledge Management strategy for the telecom account.
Lead governance of KM processes including content lifecycle, change control, and continuous improvement.
Oversee end-to-end design, development, publishing, and retirement of knowledge content.
Manage KM roadmap, priorities, and alignment with client and operational goals.
Drive standardization and adoption of KM tools, templates, and best practices.
Provide executive-level reporting, insights, and analytics to stakeholders.
Coordinate with operations, training, quality, and client teams for knowledge accuracy.
Lead a team of content managers, system admins, and editors to deliver KM objectives.
Facilitate knowledge change control board and resolve escalations.
Ensure compliance with telecom regulatory, security, and brand requirements.

Skills

Leadership

Written communication

Presentation skills

Organization

Analytical thinking

Interpersonal skills

Education

BA/BS in Business, Communications, Information Management

Master’s degree (preferred)

Certifications in Knowledge Management or Process Governance (preferred)

Tools

Oracle

SQL-based reporting

Enterprise CMS tools

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Own the Knowledge Management strategy for the telecom account
Lead governance of all KM processes, including content lifecycle management, change control, and continuous improvement
Oversee the end‑to‑end design, development, publishing, and retirement of knowledge content
Manage the KM roadmap, priorities, and alignment with client and operational goals
Drive standardization and adoption of KM tools, templates, and best practices
Provide executive‑level reporting, insights, and analytics to stakeholders
Coordinate with operations, training, quality, and client teams to ensure knowledge accuracy and availability
Lead a team of content managers, system administrators, and editors to deliver on KM objectives
Facilitate the knowledge change control board and resolve escalation issues
Ensure compliance with telecom regulatory, security, and brand requirements

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Educational Qualifications Include:

Required:

BA/BS degree in Business, Communications, Information Management, or related field

Preferred:

Master’s degree or equivalent industry experience
Certifications in Knowledge Management or Process Governance

Job Skills and Behaviors Include

Required Minimum Skills

Strong leadership skills with ability to guide cross‑functional teams
Excellent written communication and presentation skills
Strong organizational and time management abilities
Advanced analytical and decision‑making capability
Effective interpersonal skills and ability to interact with executives and operations teams
Ability to manage competing priorities and deliver under deadline pressure

Preferred Behaviors

Independent, proactive, and strategic thinker
Strong attention to detail
Ability to handle dynamic work environments and shifting business needs
Highly collaborative; able to build trusting stakeholder relationships
Creative problem solver with continuous improvement mindset

Preferred Experience

Telecom operations or contact center experience
Experience leading KM or content strategy in a large enterprise
Familiarity with platforms such as Oracle, SQL‑based reporting, or enterprise CMS tools

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Job ID

126680

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines

Work arrangement

Hybrid