Technical Writing Lead for Knowledge Management

Milestone Technologies; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Milestone Technologies is seeking a Content Specialist Team Lead to guide the organization’s technical writing function, drive governance, and lead knowledge-management initiatives across enterprise documentation. You will partner with client stakeholders, ITSM, operations, and service delivery leadership to deliver standardized, accurate documentation.

The role combines leadership with hands‑on writing, governance, and ongoing process improvement to elevate documentation quality and strategic

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of technical writing or knowledge management experience in enterprise IT environments.
• 2+ years of experience leading or mentoring documentation teams.
• Experience managing enterprise Knowledge Management or Knowledge Base programs.
• Experience working directly with executive and client stakeholders.
• Strong understanding of documentation governance and lifecycle management.
• Excellent written, verbal, facilitation, and presentation skills.
• Strong project management and organizational skills.
• Ability to influence without direct authority across multiple organizations.
• Must work Pacific Time zone hours.

Responsibilities

• Lead creation, review, approval, and publication of SOPs, KBAs, runbooks, and service documentation.
• Establish documentation standards, templates, style guides, and governance.
• Perform documentation quality reviews before publication and ensure accuracy and currency.
• Own the end‑to‑end Knowledge Base lifecycle from intake through retirement.
• Lead enterprise‑wide content audits and assign documentation ownership.
• Coordinate and oversee the Technical Writer upskilling roadmap.
• Manage stakeholder engagements and governance updates.

Skills

Team Leadership

Technical Writing

Stakeholder Management

Project Management

Knowledge Management

Documentation Governance

Knowledge Base Lifecycle

Executive Communication

Cross‑functional Collaboration

Problem Solving

Education

Bachelor's degree or equivalent experience

Tools

Confluence

SharePoint

Jira

Microsoft 365

Job description

Milestone Technologies is seeking a Content Specialist Team Lead to guide the organization’s technical writing function, drive governance, and lead knowledge-management initiatives across enterprise documentation. You will partner with client stakeholders, ITSM, operations, and service delivery leadership to deliver standardized, accurate documentation.

The role combines leadership with hands‑on writing, governance, and ongoing process improvement to elevate documentation quality and strategic