Strategic Resident Appointment Coordinator

WeConnect Technology (formerly known as Elabram Systems Inc); Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

WeConnect Technology in Makati is seeking a Scheduling Coordinator to manage resident access and installation appointments. You will book, confirm, and update customer appointments, coordinating with field teams to ensure timing meets capacity and readiness requirements.

The role requires strong customer service, clear communication, and proficiency with scheduling tools, CRMs, and Microsoft Office. You will track records and support reporting to deliver a smooth customer journey.

Qualifications

• Bachelor's degree in business or related field.
• Experience in scheduling, appointment coordination and customer service.
• Proven ability to manage bookings and customer scheduling.
• Strong communication and multi-tasking skills.
• Proficiency with Microsoft Office, CRMs and scheduling/workflow tools.

Responsibilities

• Coordinate resident access and appointment scheduling per site priorities.
• Book, confirm and update customer appointments using scheduling systems.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor booking portal activity and identify exceptions for review.
• Manage reschedules, cancellations and changes promptly.
• Coordinate with installers and field teams to align timing with capacity.
• Maintain accurate records of appointments and interactions in systems.
• Escalate conflicts or risks to the appropriate manager.
• Prepare appointment reports and scheduling summaries as required.
• Collaborate with engagement, communications, delivery, and support teams.

Skills

Scheduling

Appointment coordination

Customer service

Administration

Project support

Multi-tasking

Communication

Field team coordination

Prioritization

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

WeConnect Technology in Makati is seeking a Scheduling Coordinator to manage resident access and installation appointments. You will book, confirm, and update customer appointments, coordinating with field teams to ensure timing meets capacity and readiness requirements.

The role requires strong customer service, clear communication, and proficiency with scheduling tools, CRMs, and Microsoft Office. You will track records and support reporting to deliver a smooth customer journey.