Appointment Scheduler

WeConnect Technology (formerly known as Elabram Systems Inc); Makati; On-site; PHP 279,000 - 502,000; Full time

Job summary

WeConnect Technology in Makati is seeking a Scheduling Coordinator to manage resident access and installation appointments. You will book, confirm, and update customer appointments, coordinating with field teams to ensure timing meets capacity and readiness requirements.

The role requires strong customer service, clear communication, and proficiency with scheduling tools, CRMs, and Microsoft Office. You will track records and support reporting to deliver a smooth customer journey.

Qualifications

• Bachelor's degree in business or related field.
• Experience in scheduling, appointment coordination and customer service.
• Proven ability to manage bookings and customer scheduling.
• Strong communication and multi-tasking skills.
• Proficiency with Microsoft Office, CRMs and scheduling/workflow tools.

Responsibilities

• Coordinate resident access and appointment scheduling per site priorities.
• Book, confirm and update customer appointments using scheduling systems.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor booking portal activity and identify exceptions for review.
• Manage reschedules, cancellations and changes promptly.
• Coordinate with installers and field teams to align timing with capacity.
• Maintain accurate records of appointments and interactions in systems.
• Escalate conflicts or risks to the appropriate manager.
• Prepare appointment reports and scheduling summaries as required.
• Collaborate with engagement, communications, delivery, and support teams.

Skills

Scheduling

Appointment coordination

Customer service

Administration

Project support

Multi-tasking

Communication

Field team coordination

Prioritization

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

TASKS:

• Coordinate resident access and appointment scheduling across allocated MDU sites in line with program priorities, installation plans and customer readiness status.
• Book, confirm and update customer appointments using approved scheduling systems, the customer booking portal, trackers and workflows.
• Contact residents and relevant stakeholders to confirm availability, access arrangements, appointment requirements and attendance expectations.
• Issue appointment reminders, readiness checks and pre-visit communications to support successful attendance and reduce preventable no-shows or access failures.
• Monitor customer booking portal activity to ensure bookings are progressing as expected and identify exceptions, failures, duplicate bookings, incomplete requests or other outliers requiring manual review.
• Manage reschedules, cancellations and appointment changes in a timely and professional manner, ensuring all affected parties are updated.
• Coordinate closely with installers, field teams, delivery coordinators and internal stakeholders to align appointment timing with operational capacity and site conditions.
• Maintain accurate records of scheduled appointments, customer interactions, portal activity, confirmations, changes, outcomes and follow-up actions in approved systems.
• Monitor daily and forward appointment activity to identify booking conflicts, missed appointments, access issues, readiness gaps or emerging delivery risks.
• Escalate missed appointments, repeated reschedules, customer risks, access constraints, portal exceptions or scheduling conflicts to the appropriate manager or team for action.
• Support the preparation of appointment reports, status updates, action lists and scheduling summaries as required.
• Work collaboratively with engagement, communications, delivery and customer support teams to ensure the customer journey is coordinated and well managed.
• Contribute to continuous improvement by identifying recurring scheduling issues, portal failure points or process improvements that would improve customer readiness and installation success.

REQUIREMENTS:

• Bachelor's degree in Business Administration or any related field.
• Experience in scheduling, appointment coordination, customer service, administration, project support, or a similar operational role.
• Proven experience managing appointments, bookings, and customer scheduling activities.
• Strong customer service and communication skills, including handling calls, confirmations, rescheduling, and follow-ups.
• Proficient in Microsoft Office, CRM platforms, scheduling tools, and workflow systems.
• Ability to manage multiple priorities and adapt to changing schedules and customer needs.
• Experience coordinating with field teams or operational stakeholders is an advantage.
• Background in telecommunications, utilities, infrastructure, property, or service delivery is an advantage.
• Familiarity with digital booking systems, online customer portals, and workflow tools is an advantage.