Resident Installations Appointment Coordinator

WeConnect Technology Philippines Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

WeConnect Technology Philippines Inc. is seeking an organized Scheduling Coordinator in Makati to manage resident access and appointment logistics for multiple MDU sites.

You will coordinate with installers and field teams, book and confirm appointments, and communicate readiness and attendance expectations to residents and stakeholders. The role requires strong customer service skills, experience with scheduling systems and CRM tools, and the ability to handle multiple priorities in a

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in scheduling, appointment coordination, customer service, administration, project support, or a similar operational role.
• Proven experience managing appointments, bookings, and customer scheduling activities.
• Strong customer service and communication skills, including handling calls, confirmations, rescheduling, and follow-ups.
• Proficient in Microsoft Office, CRM platforms, scheduling tools, and workflow systems.
• Ability to manage multiple priorities and adapt to changing schedules and customer needs.

Responsibilities

• Coordinate resident access and appointment scheduling across allocated MDU sites in line with program priorities, installation plans and customer readiness status.
• Book, confirm and update customer appointments using approved scheduling systems, the customer booking portal, trackers and workflows.
• Contact residents and relevant stakeholders to confirm availability, access arrangements and attendance expectations.
• Issue appointment reminders, readiness checks and pre-visit communications to support attendance and reduce no-shows or access failures.
• Monitor customer booking portal activity to ensure bookings progress and identify exceptions or outliers requiring manual review.
• Manage reschedules, cancellations and appointment changes professionally and timely, updating all parties.

Skills

Scheduling

Appointment coordination

Customer service

CRM platforms

Microsoft Office

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM platforms

Scheduling tools

Workflow systems

Job description

WeConnect Technology Philippines Inc. is seeking an organized Scheduling Coordinator in Makati to manage resident access and appointment logistics for multiple MDU sites.

You will coordinate with installers and field teams, book and confirm appointments, and communicate readiness and attendance expectations to residents and stakeholders. The role requires strong customer service skills, experience with scheduling systems and CRM tools, and the ability to handle multiple priorities in a