Outbound Patient Scheduler & Care Specialist

ConnectOS; Mandaluyong; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Office-based

Medical, Dental Coverage and Life ins.

Paid Vacation and Sick Leave (Quarter.

Annual appraisal

Job summary

ConnectOS in Metro Manila is seeking a Customer Service - Patient Coordinator to ensure a smooth patient journey. You will schedule appointments, manage records, confirm and reschedule bookings, and handle inquiries with professionalism.

This office-based role requires a proactive team player with experience in sales or outbound calling, excellent communication, and strong organisation. You will collaborate with clinicians and staff to improve attendance and patient experience.

Qualifications

• Experienced in sales or outbound calling background.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple bookings and priorities in a fast-paced environment.

Responsibilities

• Conduct outbound calls to patients to schedule appointments and promote dental services.
• Schedule and manage patient appointments accurately and efficiently.
• Confirm, reschedule, cancel, and follow up on appointments.
• Maintain accurate patient records and booking information.
• Manage patient recalls and follow-ups to maximise attendance.
• Identify and fill appointment gaps to support clinic utilisation and performance.
• Provide friendly, professional, and compassionate customer service.
• Respond to patient enquiries and handle routine concerns professionally.
• Escalate complex issues or complaints when required.
• Work closely with clinicians, facility staff, and internal teams.
• Contribute to team goals, training, and continuous improvement.

Skills

Outbound calling

Sales

Communication

Organisation

Team player

Job description

ConnectOS in Metro Manila is seeking a Customer Service - Patient Coordinator to ensure a smooth patient journey. You will schedule appointments, manage records, confirm and reschedule bookings, and handle inquiries with professionalism.

This office-based role requires a proactive team player with experience in sales or outbound calling, excellent communication, and strong organisation. You will collaborate with clinicians and staff to improve attendance and patient experience.