Strategic Delivery Lead, Life Insurance Ops

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines seeks an experienced Delivery Lead Sr Manager to oversee US Individual Life processes within a Hybrid setup in Metro Manila. You will lead multiple projects, drive process improvements, and ensure client expectations are met.

The role emphasizes strong leadership, program management, and hands-on coaching, with a focus on performance metrics, capacity planning, and risk mitigation in a fast-paced consulting environment.

Qualifications

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and overtime when necessary.
• Strong work ethics, integrity, and good attendance.
• Ability to handle multiple tasks and implement action plans.

Responsibilities

• Manages US Individual Life processes.
• Lead and enhance client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans.
• Understand relational database concepts.
• Coordinate with technical and non-technical resources.
• Lead multiple projects and prioritize workloads based on urgency and client expectations.
• Provide consultative solutions for Life best practices and ensure accurate administrative processes and systems.
• Ensure adherence to performance measurement tools (Productivity; Efficiency; Quality; Attendance).
• Manage staff assignment and build capacity through planning and cross-training.
• Coach team members on transaction handling.
• Execute DR/BCP plans and project migrations.
• Identify staffing requirements and participate in hiring.
• Develop resources for key positions and career development of reports.
• Resolve end-customer issues and manage negotiations.
• Communicate updates within the unit and enforce policies.
• Initiate process improvements.
• Lead projects and contribute to company initiatives.
• Project/Team location: Muntinlupa Axis One.

Skills

Communication

Leadership

MS Office

Resource planning

Project coordination

Relationship building

Tools

SQL

Job description

Accenture in the Philippines seeks an experienced Delivery Lead Sr Manager to oversee US Individual Life processes within a Hybrid setup in Metro Manila. You will lead multiple projects, drive process improvements, and ensure client expectations are met.

The role emphasizes strong leadership, program management, and hands-on coaching, with a focus on performance metrics, capacity planning, and risk mitigation in a fast-paced consulting environment.