Senior Delivery Lead, Health Services Ops

Accenture in the Philippines; Taguig; On-site; PHP 2,000,000 - 3,500,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Lead Sr Manager to oversee teams delivering on health/claims services, ensuring compliance with medical policies and member contracts. The role involves directing operations, maintaining client relationships, and driving performance against KPIs in a return-to-office setting in Taguig.

The ideal candidate will have extensive service delivery and supervisory experience, with the ability to lead large teams and collaborate with managers and

Qualifications

• Standard SDL Profile
• 12+ years of relevant experience in Service Delivery
• 10+ years of supervisory experience

Responsibilities

• Make independent decisions impacting day-to-day operations.
• Accountable for results to Accenture and clients.
• Plan medium-term objectives and procedures within area.
• Lead discussions and propose solutions for complex problems.
• Ensure client satisfaction against SLAs and milestones.
• Develop and manage key internal/external client relationships.
• Promote continuous improvement programs across spheres of influence.
• Lead and manage a team, delivering results through others.

Skills

Service Delivery

Supervisory Leadership

Job description

Accenture in the Philippines is seeking a Delivery Lead Sr Manager to oversee teams delivering on health/claims services, ensuring compliance with medical policies and member contracts. The role involves directing operations, maintaining client relationships, and driving performance against KPIs in a return-to-office setting in Taguig.

The ideal candidate will have extensive service delivery and supervisory experience, with the ability to lead large teams and collaborate with managers and