DE032796-Delivery Lead Sr Manager

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines seeks an experienced Delivery Lead Sr Manager to oversee US Individual Life processes within a Hybrid setup in Metro Manila. You will lead multiple projects, drive process improvements, and ensure client expectations are met.

The role emphasizes strong leadership, program management, and hands-on coaching, with a focus on performance metrics, capacity planning, and risk mitigation in a fast-paced consulting environment.

Qualifications

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and overtime when necessary.
• Strong work ethics, integrity, and good attendance.
• Ability to handle multiple tasks and implement action plans.

Responsibilities

• Manages US Individual Life processes.
• Lead and enhance client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans.
• Understand relational database concepts.
• Coordinate with technical and non-technical resources.
• Lead multiple projects and prioritize workloads based on urgency and client expectations.
• Provide consultative solutions for Life best practices and ensure accurate administrative processes and systems.
• Ensure adherence to performance measurement tools (Productivity; Efficiency; Quality; Attendance).
• Manage staff assignment and build capacity through planning and cross-training.
• Coach team members on transaction handling.
• Execute DR/BCP plans and project migrations.
• Identify staffing requirements and participate in hiring.
• Develop resources for key positions and career development of reports.
• Resolve end-customer issues and manage negotiations.
• Communicate updates within the unit and enforce policies.
• Initiate process improvements.
• Lead projects and contribute to company initiatives.
• Project/Team location: Muntinlupa Axis One.

Skills

Communication

Leadership

MS Office

Resource planning

Project coordination

Relationship building

Tools

SQL

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Sr Manager WORK SETUP: Hybrid RESPONSIBILITIES:
• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans
• Practical understanding and knowledge of relational database structure and concepts.
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision‑making to team members as appropriate
• Provide consultative solutions for Client’s Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross‑training.
• Coaches team members on proper handling of transactions.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.
• Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.
• Coachable – Seek OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

What we're looking for:

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and must be willing to render Overtime, if necessary.
• Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred.
• Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
• Ability to adhere to and promote current performance tools that team uses.
• Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Lead Sr Manager WORK SETUP: Hybrid RESPONSIBILITIES:
• Manages US Individual Life processes.
• Lead in efforts to maintain and enhance various parts of existing client service solutions.
• Research, analyze, and recommend strategies for complex retirement plans
• Practical understanding and knowledge of relational database structure and concepts.
• Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources.
• Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities
• Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision‑making to team members as appropriate
• Provide consultative solutions for Client’s Individual Life best practices and ensure details are understood so that our administrative processes and system(s) are established correctly.
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.).
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross‑training.
• Coaches team members on proper handling of transactions.
• Execute existing DR/BCP plans of the team.
• Execute/deliver output based on the project plan during migrations.
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired.Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. Executes career development plans for direct reports.
• Takes ownership in resolving and managing end-customer issues and negotiations.
• Manages internal updates/communication within the unit.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Initiate and implement process improvements.
• Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects.
• Coachable – Seek OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

What we're looking for:

• Above-average communication and meeting facilitation skills.
• Proficient in MS Applications.
• Flexibility with rotational schedule and must be willing to render Overtime, if necessary.
• Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred.
• Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
• Ability to adhere to and promote current performance tools that team uses.
• Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners.

SKILL AND QUALIFICATIONS:

• At least 12 years of relevant experience in Service Delivery.
• At least 10 years managerial experience.
• 3 years Life Insurance Experience