Insurance Operations Lead (Hybrid) – Claims & Analytics

Accenture PLC; Muntinlupa; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture PLC in Philippines is seeking an Insurance Operations Senior Analyst for a hybrid work setup in Metro Manila. The role leads a 15-20 member team, driving service delivery, performance metrics, and compliance within insurance operations.

You will monitor SLAs, handle escalations, and coach staff to improve productivity and quality while supporting claims processes and operational improvements. The position requires strong leadership and regulatory awareness.

Qualifications

• 3+ years’ relevant work experience in Service Delivery
• At least 1 year of supervisory experience
• Background in insurance and claims preferred

Responsibilities

• Lead and supervise a team of 15-20 members
• Prepare and update daily service delivery reports and performance summaries
• Ensure SLAs and key metrics are met
• Oversee process compliance with SOPs and regulatory requirements
• Address customer complaints and identify root causes for corrective action
• Respond to escalations, conduct root-cause analysis, and develop CAPA
• Monitor individual performance: productivity, quality, and schedule adherence
• Provide support to claims adjusters in handling and resolving claims
• Conduct regular coaching sessions for team development
• Develop and implement performance improvement plans
• Participate in business transformation initiatives and migration projects

Skills

Team leadership

Service delivery

Supervisory experience

Insurance/claims background

Job description

Accenture PLC in Philippines is seeking an Insurance Operations Senior Analyst for a hybrid work setup in Metro Manila. The role leads a 15-20 member team, driving service delivery, performance metrics, and compliance within insurance operations.

You will monitor SLAs, handle escalations, and coach staff to improve productivity and quality while supporting claims processes and operational improvements. The position requires strong leadership and regulatory awareness.