Strategic Customer Success Leader

Nabla; Pasig; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Customer Success professional to join our local Consulting team in the Philippines. You will translate retail measurement and consumer panel data into powerful insights for top FMCG clients, acting as a trusted advisor and strengthening relationships to boost ROI and satisfaction.

You will collaborate with internal teams to deliver value, lead Joint Business Plans, and ensure high-quality service delivery across NIQ products and solutions.

Qualifications

• Bachelor’s Degree, preferably in Business or a related field.
• Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market research, or customer account management.
• Strong understanding of client sales and marketing challenges; experience in the CPG industry is an advantage.
• Excellent project management, analytical, and problem-solving skills.
• Strong communication, presentation, and interpersonal skills, with fluency in written and spoken English.
• Proficient in Microsoft Excel and PowerPoint, with the ability to work independently and collaboratively; resilient, determined, patient, and mature.

Responsibilities

• Build and maintain ongoing relationships with identified key persons within the client organization.
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities.
• Drive adoption of NIQ tools and solutions.
• Acts as Voice of Customer ensuring client needs are being met by the appropriate internal NIQ teams.
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience.
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders.
• Lead Joint Business Plan process and align customer objectives, defining and tracking success, and collaborating with other commercial functions.

Skills

Client management

Project management

English fluency

Communication skills

Analytical thinking

Presentation skills

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Excel

PowerPoint

Job description

NIQ is seeking a Customer Success professional to join our local Consulting team in the Philippines. You will translate retail measurement and consumer panel data into powerful insights for top FMCG clients, acting as a trusted advisor and strengthening relationships to boost ROI and satisfaction.

You will collaborate with internal teams to deliver value, lead Joint Business Plans, and ensure high-quality service delivery across NIQ products and solutions.