Senior Manager, Customer Success

NielsenIQ; Pasig; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a Customer Success professional in Metro Manila to elevate the client journey, drive retention, and grow customer ROI. You will translate retail measurement and consumer panel data into actionable insights, becoming a trusted advisor across FMCG clients.

You will collaborate with internal teams, identify unmet needs, and lead joint business planning while delivering high-impact NIQ solutions and market trends insights.

Qualifications

• Bachelor’s Degree, preferably in Business or a related field.
• Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market research, or customer account management.
• Strong understanding of client sales and marketing challenges; experience in the CPG industry is an advantage.
• Excellent project management, analytical, and problem-solving skills.
• Strong communication, presentation, and interpersonal skills, with fluency in written and spoken English.
• Proficient in Microsoft Excel and PowerPoint, with the ability to work independently and collaboratively; resilient, determined, patient, and mature.

Responsibilities

• Build and maintain ongoing relationships with identified key persons within the client organization.
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities.
• Drive adoption of NIQ tools and solutions.
• Acts as Voice of Customer ensuring client needs are met by internal NIQ teams.
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels.
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders.
• Lead Joint Business Plan with objectives, success tracking, and delivery elements with other commercial functions.
• Use industry and product expertise to deliver high-impact insights across NIQ product solutions.
• Collaborate with insight partners to bring forward market and category trends.
• Identify opportunities for growth and pass leads to account development.

Skills

Relationship building

Account management

Strategic thinking

Communication (English)

Education

Bachelor’s Degree, preferably in Business or related field

Tools

Microsoft Excel

PowerPoint

Job description

NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visitwww.niq.com .

NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Description

ForNIQ’sCustomer Success team, ourcustomers truly come first.Weelevate the customer journey, drive retention, and help our clients grow—fast. Ifyou’repassionate about creating standout experiences, this is your place.

About the Role
As part of our local Consulting team,youwill collaborate with multiple internal teams andwork directly with top FMCG clients—translating retail measurement and consumer panel datainto powerful insights that drive decisions and unlock growth. You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge,you’llidentifyunmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.

WhatYou’llDo

• Build andmaintainongoing relationships with the identified key persons within the client organization
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities
• Drive adoption of NIQ tools and solutions
• Acts as Voice of Costumer ensuring client needs are being met by theappropriate internalNIQ teams
• Build andmaintainrelationships with otherNIQsupport teams to ensure quality andtimelyservice levels are exceeded,in order totransform customer experience
• Address potential client roadblocksand challengesbycollaboratingwith internal NIQstakeholders
• Lead Joint Business Plan process and be accountable foridentifyingand aligning customerobjectives,definingand tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working. Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Use your industry and productexpertiseto deliver high‑impact insights acrossNIQproduct solutions
• Collaborate withinsightpartners across NIQ to bring forward thought‑provoking market,andcategorytrends
• Identifyopportunities for growth and pass leads to our account development team

Why Join Us?
You’llbe part of a forward‑thinking teamthat’smodernizing the client experience, shaping industry insights, and helping leading brandsmake smarter decisionsevery day.

Qualifications

• Bachelor’s Degree, preferably in Business or a related field.
• Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market research, or customer account management.
• Strong understanding of client sales and marketing challenges; experience in the CPG industry is an advantage.
• Excellent project management, analytical, and problem-solving skills.
• Strong communication, presentation, and interpersonal skills, with fluency in written and spoken English.
• Proficient in Microsoft Excel and PowerPoint, with the ability to work independently and collaboratively; resilient, determined, patient, and mature.

Additional Information

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion