Senior Customer Success Leader: Growth & Retention

NielsenIQ; Pasig; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a Customer Success professional in Metro Manila to elevate the client journey, drive retention, and grow customer ROI. You will translate retail measurement and consumer panel data into actionable insights, becoming a trusted advisor across FMCG clients.

You will collaborate with internal teams, identify unmet needs, and lead joint business planning while delivering high-impact NIQ solutions and market trends insights.

Qualifications

• Bachelor’s Degree, preferably in Business or a related field.
• Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market research, or customer account management.
• Strong understanding of client sales and marketing challenges; experience in the CPG industry is an advantage.
• Excellent project management, analytical, and problem-solving skills.
• Strong communication, presentation, and interpersonal skills, with fluency in written and spoken English.
• Proficient in Microsoft Excel and PowerPoint, with the ability to work independently and collaboratively; resilient, determined, patient, and mature.

Responsibilities

• Build and maintain ongoing relationships with identified key persons within the client organization.
• Increase NPS and ensure clients gain maximum value from NIQ data and capabilities.
• Drive adoption of NIQ tools and solutions.
• Acts as Voice of Customer ensuring client needs are met by internal NIQ teams.
• Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels.
• Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders.
• Lead Joint Business Plan with objectives, success tracking, and delivery elements with other commercial functions.
• Use industry and product expertise to deliver high-impact insights across NIQ product solutions.
• Collaborate with insight partners to bring forward market and category trends.
• Identify opportunities for growth and pass leads to account development.

Skills

Relationship building

Account management

Strategic thinking

Communication (English)

Education

Bachelor’s Degree, preferably in Business or related field

Tools

Microsoft Excel

PowerPoint

Job description

NIQ is seeking a Customer Success professional in Metro Manila to elevate the client journey, drive retention, and grow customer ROI. You will translate retail measurement and consumer panel data into actionable insights, becoming a trusted advisor across FMCG clients.

You will collaborate with internal teams, identify unmet needs, and lead joint business planning while delivering high-impact NIQ solutions and market trends insights.