Strategic Customer Success & Growth Specialist

CIM Technologies Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

CIM Technologies Inc. in Makati seeks a results-driven Customer Success Officer to strengthen client relationships, drive customer success, and identify opportunities to grow revenue.

The role blends customer engagement, solution advisory, account management, lead generation, and business development to maximize customer value and expand the company’s market presence. You will engage with B2B customers, manage accounts, and lead solution advisory while coordinating with sales to renewals.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field.
• Proven experience in customer success, account management, sales, business development, or a related field.
• Experience in B2B sales, solution selling, or technology-related products and services is advantageous.
• Familiarity with Autodesk solutions, software products, or the AEC industry is highly preferred.
• Demonstrated ability to generate leads, develop business opportunities, manage client relationships, and achieve sales or revenue targets.
• Strong understanding of CRM, sales processes, market analysis, and business development strategies.
• Excellent oral and written communication skills, with strong presentation, negotiation, and interpersonal skills.

Responsibilities

• Develop and strengthen client relationships to maximize satisfaction, retention, and account growth.
• Identify opportunities to increase product adoption, engagement, and customer value.
• Coordinate with the Sales Team to manage accounts approaching renewal.
• Conduct regular client calls, meetings, and reviews to support customer success.
• Monitor account health and proactively identify risks and opportunities for improvement.
• Develop proposals and solution recommendations addressing client needs and process improvements.
• Build relationships with prospective clients to develop new business deals.
• Meet or exceed sales and revenue targets.
• Conduct market research to identify trends, potential customers, and opportunities for growth.
• Collaborate with internal teams to support revenue growth and business development.

Skills

Customer success

Account management

Sales

Business development

Communication skills

Negotiation

Presentation skills

Education

Bachelor's degree in Business Administration, Marketing, Sales, Engineering, Information Technology, or a related field

Job description

CIM Technologies Inc. in Makati seeks a results-driven Customer Success Officer to strengthen client relationships, drive customer success, and identify opportunities to grow revenue.

The role blends customer engagement, solution advisory, account management, lead generation, and business development to maximize customer value and expand the company’s market presence. You will engage with B2B customers, manage accounts, and lead solution advisory while coordinating with sales to renewals.