Strategic Customer Success Manager: Growth & Renewal

Smartly; Manila; On-site; PHP 480,000 - 640,000; Full time

Job summary

Smartly is seeking a Customer Success Manager in the Philippines to manage a large portfolio, train customers, and drive feature adoption. You will focus on renewals, expansion, and satisfaction while coordinating with cross-functional teams to deliver exceptional support and outcomes.

You should bring at least 4 years in customer success or related roles, strong knowledge of paid social platforms, and a proactive, data-driven mindset to help advertisers achieve their goals.

Qualifications

• 4+ years of relevant experience in customer success or similar customer-facing function.
• Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat, etc).
• Proactive problem-solver with strong communication and goal orientation.

Responsibilities

• Build and manage a large book of business, serving as primary training and product support contact.
• Drive feature adoption and outcomes to support renewals and account expansion.
• Collaborate with Sales, Marketing, Technical Solutions, Services, Product and Engineering to ensure customer success.

Skills

Client relationships

Paid social ads

Communication

Data interpretation

Organization

Job description

Smartly is seeking a Customer Success Manager in the Philippines to manage a large portfolio, train customers, and drive feature adoption. You will focus on renewals, expansion, and satisfaction while coordinating with cross-functional teams to deliver exceptional support and outcomes.

You should bring at least 4 years in customer success or related roles, strong knowledge of paid social platforms, and a proactive, data-driven mindset to help advertisers achieve their goals.