Customer Success Associate: Grow Revenue & Relationships

B2BE Business-to-Business E-Solutions; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

B2BE Business-to-Business E-Solutions in Makati is seeking a Customer Success Associate to nurture client relationships and drive growth. You will engage with customers, identify opportunities, and collaborate with cross-functional teams to deliver value.

Responsibilities include maintaining strong client relationships, conducting product demonstrations, and ensuring timely delivery across projects. The role suits a proactive communicator who thrives in a fast-paced, global environment.

Qualifications

• Bachelor’s degree in Information System/Computer Science or related.
• 1–2 years of customer service and business experience.
• Strong communication and rapport-building skills.
• Ability to work with a virtual global team and manage multiple projects.
• Knowledge of EDI and business processes (AP/AR) preferred.
• Experience analyzing interactions between databases, OS, and applications.
• Experience with presenting and project management tools.

Responsibilities

• Build and maintain strong relationships with existing customers while identifying opportunities to grow accounts and increase revenue.
• Generate new business opportunities through inbound inquiries, outbound calls, emails, referrals, and networking.
• Understand customer needs and recommend solutions that create real business value.
• Conduct product demonstrations and presentations for prospective and existing customers.
• Qualify leads, manage sales opportunities, and support customers throughout the sales journey.
• Work closely with Sales, Marketing, Product, and relevant teams to drive successful campaigns and customer engagement.
• Maintain accurate customer and sales information in the CRM system.
• Support continuous improvement initiatives and contribute to overall business growth.

Skills

Communication

Relationship-building

Team collaboration

Project management

Problem solving

Education

Bachelor’s degree in Information System/Computer Science or related

Tools

CRM system

Job description

B2BE Business-to-Business E-Solutions in Makati is seeking a Customer Success Associate to nurture client relationships and drive growth. You will engage with customers, identify opportunities, and collaborate with cross-functional teams to deliver value.

Responsibilities include maintaining strong client relationships, conducting product demonstrations, and ensuring timely delivery across projects. The role suits a proactive communicator who thrives in a fast-paced, global environment.