Strategic Account Manager: Growth & Client Success

Civicom, Inc.; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health coverage

Gym membership

Performance bonus

Perfect attendance bonus

Sick leave credits

Vacation leave credits

Job summary

Civicom, Inc. is seeking an Account Manager to nurture and grow key client relationships in the Philippines. You will bridge customer needs with internal teams, ensuring timely service delivery and ongoing client satisfaction. The role emphasizes leadership, problem solving, and cross-functional collaboration in a dynamic environment.

Based in Alabang, Muntinlupa, you will work in a fast-paced setting, driving value for existing accounts while supporting company culture and strategic initiatives.

Qualifications

• Excellent English communication skills (spoken and written).
• Strong leadership and customer service orientation.
• Good time management and organizational skills.
• Ability to manage multiple projects with attention to detail.
• Self-motivated, results-driven team player.

Responsibilities

• Maintain and grow existing customer relationships.
• Coordinate delivery of services and address client concerns.
• Communicate progress to internal and external stakeholders.
• Monitor, analyze, and forecast key account metrics.
• Develop business with existing clients and expand opportunities.
• Propose solutions to optimize operations and quality.
• Coach and manage project teams to ensure timely outcomes.
• Support recruitment and other ad hoc projects as needed.
• Contribute to keeping client attrition at zero and employee retention high.

Job description

Civicom, Inc. is seeking an Account Manager to nurture and grow key client relationships in the Philippines. You will bridge customer needs with internal teams, ensuring timely service delivery and ongoing client satisfaction. The role emphasizes leadership, problem solving, and cross-functional collaboration in a dynamic environment.

Based in Alabang, Muntinlupa, you will work in a fast-paced setting, driving value for existing accounts while supporting company culture and strategic initiatives.