Strategic Client Success & Growth Manager

Globe; Davao City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Globe in the Philippines seeks a Customer Relationship Manager to build and maintain strong client relationships, ensuring satisfaction, retention, and loyalty. This role acts as the main point of contact, addresses client needs, and collaborates with sales to identify upsell opportunities across telco and ICT offerings.

The ideal candidate has 5+ years in a technical B2B sales environment, excellent communication, and proven ability to manage complex contracts and deliver client-focused

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Proven account management or related experience.
• Experience delivering client-focused solutions based on customer needs.
• Industry background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Exceptional communication skills and proven effectiveness in presentations.

Responsibilities

• Develop and nurture client relationships to ensure satisfaction and loyalty.
• Retain existing clients by addressing concerns and proactively mitigating risks.
• Serve as main point of contact for clients with timely communication.
• Identify upsell/cross-sell opportunities in collaboration with sales.
• Resolve client issues promptly and escalate as needed.
• Monitor client metrics and provide data-driven recommendations.
• Ensure contracts and agreements are in place and compliant.

Skills

Relationship management

Account management

Sales

Communication

Education

Bachelor’s Degree in Any Field

Job description

Globe in the Philippines seeks a Customer Relationship Manager to build and maintain strong client relationships, ensuring satisfaction, retention, and loyalty. This role acts as the main point of contact, addresses client needs, and collaborates with sales to identify upsell opportunities across telco and ICT offerings.

The ideal candidate has 5+ years in a technical B2B sales environment, excellent communication, and proven ability to manage complex contracts and deliver client-focused