Ad Sales & Customer Growth Specialist

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 290,000 - 469,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth from our Manila site.

You will blend proactive sales acceleration with high-quality customer service to sustain advertising spend and meet global commercial objectives. In this role you will grow advertiser engagement across channels, troubleshoot campaign issues, ensure accurate CRM records, and collaborate

Qualifications

• Two years of college completed (no back subjects).
• Experience in sales and upselling.
• At least 1 year in ad sales or B2B customer support.
• Strong English communication skills.

Responsibilities

• Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
• Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
• Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
• Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
• Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.

Skills

Sales background

Upselling

Ad Sales experience

B2B customer support

Good English

Shift work

Education

Two years of college

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth from our Manila site.

You will blend proactive sales acceleration with high-quality customer service to sustain advertising spend and meet global commercial objectives. In this role you will grow advertiser engagement across channels, troubleshoot campaign issues, ensure accurate CRM records, and collaborate