Sales & Customer Growth Specialist – Onsite Manila

Cognizant Technology Solutions Philippines Inc.

Taguig

On-site

PHP 360,000 - 600,000

Full time

2 days ago

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Job summary

Cognizant Technology Solutions Philippines Inc. in Manila is seeking a Sales & Customer Support Specialist to be onsite in McKinley Hill, Taguig City, working in shifting schedules to drive advertiser adoption and growth.

The role blends proactive sales with high‑quality customer service across omnichannel support and account health management. You will collaborate with sales operations and compliance teams to enhance the customer experience and meet global commercial objectives, while ensuring

Qualifications

Completed 2 years of college with no back subjects.
Requires sales and upselling background.
Candidates with 1 year Ad Sales background or B2B Customer Support.
Good English communication skills.
Willing to work onsite in McKinley Hill, Taguig City.
Willing to work in shifting schedule.

Responsibilities

Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.