Strategic Customer Service & Order Lead (Aerospace)

Prattwhitney; Quilo; On-site; PHP 420,000 - 600,000; Full time

Job summary

Pratt & Whitney in the Philippines is seeking a detail-oriented professional to manage Seating Product Support orders. You will be the primary customer contact for order status, verify details, and enter or update sales orders in the ERP system while maintaining workflows in CMP.

You will collaborate with Supply Chain, Logistics and Customer Managers, generate reports, lead status reviews, and strive to meet KPI targets while complying with EHS standards.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status.
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilize JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Skills

Strong communication

Collaboration

Organizational skills

Problem-solving

Detail-oriented

Multitasking

Education

Bachelor's degree or 6 years of equivalent experience

Tools

Microsoft Excel

E1 ERP system

Job description

Pratt & Whitney in the Philippines is seeking a detail-oriented professional to manage Seating Product Support orders. You will be the primary customer contact for order status, verify details, and enter or update sales orders in the ERP system while maintaining workflows in CMP.

You will collaborate with Supply Chain, Logistics and Customer Managers, generate reports, lead status reviews, and strive to meet KPI targets while complying with EHS standards.