Night-Shift Product Support Lead | Aerospace Orders

RTX; Tanauan; On-site; PHP 420,000 - 600,000; Full time

Job summary

RTX is seeking an onsite Seating Product Support professional in the Philippines to manage approved seating product orders and act as the primary customer contact for order status. You will verify orders, enter updates in the E1 ERP system, and maintain workflows in CMP, while collaborating with supply chain, logistics and customer managers.

The role requires a bachelor’s degree or equivalent experience, strong Excel skills, ERP experience, and a detail-oriented, multi-priority mindset to meet

Qualifications

• Bachelor’s degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilise JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

Skills

Excel

Communication

Problem-solving

Multitasking

Education

Bachelor’s degree or 6 years of equivalent experience

Tools

E1 ERP

Job description

RTX is seeking an onsite Seating Product Support professional in the Philippines to manage approved seating product orders and act as the primary customer contact for order status. You will verify orders, enter updates in the E1 ERP system, and maintain workflows in CMP, while collaborating with supply chain, logistics and customer managers.

The role requires a bachelor’s degree or equivalent experience, strong Excel skills, ERP experience, and a detail-oriented, multi-priority mindset to meet