Seating Product Support Lead — ERP & Customer Care

Prattwhitney; Quilo; On-site; PHP 600,000 - 750,000; Full time

Job summary

Pratt & Whitney is seeking a detail-oriented professional to manage seating product support orders onsite in the Philippines. You will be the primary point of contact for customers on order status, verify details, and process updates in the ERP system while collaborating with multiple internal teams.

The role requires a bachelor’s degree or equivalent experience, plus strong Excel and ERP skills, excellent communication, and the ability to handle multiple priorities under tight deadlines.

Qualifications

• Bachelor's degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel. Experience with E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.

Responsibilities

• Manage approved Seating Product Support orders, acting as the primary contact for Customers on order status
• Verify order details: part numbers, quantities and shipping info
• Enter/update sales orders in E1 ERP system
• Maintain workflows in Customer Management Portal (CMP)
• Utilize JIRA for information purposes
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers
• Generate Open Order Book reports per Customer Requirements
• Lead tactical order status review meetings
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Multi-tasking

Education

Bachelor's degree or 6 years of equivalent experience

Tools

E1 ERP system

Microsoft Excel

Job description

Pratt & Whitney is seeking a detail-oriented professional to manage seating product support orders onsite in the Philippines. You will be the primary point of contact for customers on order status, verify details, and process updates in the ERP system while collaborating with multiple internal teams.

The role requires a bachelor’s degree or equivalent experience, plus strong Excel and ERP skills, excellent communication, and the ability to handle multiple priorities under tight deadlines.