Senior Aerospace Orders & Customer Success Specialist

RTX; Tanauan; On-site; PHP 400,000 - 650,000; Full time

Job summary

RTX is seeking a Seating Product Support Order Specialist in Tanauan, Philippines. You will manage approved seating product support orders and serve as the primary contact for customers on order status.

Responsibilities include validating order details, entering orders in E1 ERP, maintaining CMP workflows, collaborating with Supply Chain, Logistics, and Customer Managers, and generating reports to meet KPIs while adhering to EHS standards.

Qualifications

• Bachelor’s degree or 6 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

Responsibilities

• Manage approved Seating Product Support orders, primary contact for customers on order status.
• Verify order details: part numbers, quantities and shipping info.
• Enter/update sales orders in E1 ERP system.
• Maintain workflows in Customer Management Portal (CMP).
• Utilize JIRA for information purposes.
• Collaborate with Product Support Supply Chain, Logistics and Customer Managers.
• Generate Open Order Book reports per Customer Requirements.
• Lead tactical order status review meetings.
• Meet or exceed personal/customer service team targets (KPI).
• Perform other duties including compliance with policies and EHS standards.
• Adheres to and participates in all EHS practices and reporting hazards.

Skills

Communication skills

Collaboration

Organizational skills

Problem-solving

Detail-oriented

Multitasking

Customer service

Sales order processing

Education

Bachelor’s degree or 6 years experience

Tools

Microsoft Excel

E1 ERP system

JIRA

Job description

RTX is seeking a Seating Product Support Order Specialist in Tanauan, Philippines. You will manage approved seating product support orders and serve as the primary contact for customers on order status.

Responsibilities include validating order details, entering orders in E1 ERP, maintaining CMP workflows, collaborating with Supply Chain, Logistics, and Customer Managers, and generating reports to meet KPIs while adhering to EHS standards.