Strategic Client Success Partner — Hybrid, Night Shift

Outsourced; Manila; Hybride; PHP 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid work

Onsite 1–2 days per week

Occasional travel

Performance incentives

Résumé du poste

Outsourced is seeking a high-performing Client Success Officer to own and grow key client relationships from onboarding through ongoing business reviews. You will mobilize internal teams to drive results, translate operational complexity into client-facing insights, and act as a strategic advisor to senior executives.

The role requires strong communication, organized prioritization, and the ability to manage multiple accounts with a client-first mindset.

Qualifications

• Bachelor's degree in Business, Management, or a related field.
• 3+ years in client success, customer service, or account management roles, ideally within staffing, BPO, or service delivery environments.
• Proven track record managing client relationships, facilitating business reviews, and driving account growth.

Responsabilités

• Serve as the strategic advisor and day-to-day contact for key clients, building strong relationships through proactive outreach, consultative discussions, and value-driven recommendations.
• Engage with Director, VP, and C-level contacts in a consultative manner.
• Develop strong rapport across all levels of client organizations and adapt communication accordingly.
• Explore client goals and recommend Outsourced services to support evolving needs.
• Partner with Sales to identify expansion opportunities.
• Manage client job orders and staffing requests using a ticketing system.
• Coordinate with recruitment and HR to place qualified candidates.
• Take ownership of client success—from onboarding to business reviews.
• Lead performance discussions and provide actionable plans to drive service excellence.

Connaissances

Executive presence

Client communication

Cross-functional collaboration

CRM tools

Data analysis

Financial reporting

Formation

Bachelor's degree in Business/Management

Outils

CRM systems

Ticketing systems

Excel

Description du poste

Outsourced is seeking a high-performing Client Success Officer to own and grow key client relationships from onboarding through ongoing business reviews. You will mobilize internal teams to drive results, translate operational complexity into client-facing insights, and act as a strategic advisor to senior executives.

The role requires strong communication, organized prioritization, and the ability to manage multiple accounts with a client-first mindset.