Client Success Associate (Hybrid) | Solutions & Growth

ConnectOS; Metro Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Hybrid work

Medical & life insurance

Paid vacation & sick leave

Annual appraisal

Financial assistance program

13th month pay

Company events

Job summary

ConnectOS is seeking a Client Success Associate in Metro Manila to manage client relationships and ensure successful delivery of solutions.

You will work as a trusted advisor throughout implementation, monitoring client satisfaction, and identifying growth opportunities with the sales team.

This hybrid role offers a competitive salary, day-one benefits, and opportunities for career growth within a team focused on customer success.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 1-3 years in client success, account management, or customer service.
• Experience in SaaS or B2B services preferred.
• Excellent communication and organization abilities.

Responsibilities

• Build and maintain strong client relationships and act as trusted advisor.
• Ensure timely delivery of solutions and communicate progress to clients and stakeholders.
• Identify upsell and cross-sell opportunities with sales team.
• Prepare reports on account status, usage, and value realization.
• Proactively address client needs and mitigate risks.
• Conduct regular check-ins to ensure satisfaction and adoption.

Skills

Strong communication

Interpersonal skills

Problem solving

Project management

CRM tools

MS Office

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

MS Office

Job description

ConnectOS is seeking a Client Success Associate in Metro Manila to manage client relationships and ensure successful delivery of solutions.

You will work as a trusted advisor throughout implementation, monitoring client satisfaction, and identifying growth opportunities with the sales team.

This hybrid role offers a competitive salary, day-one benefits, and opportunities for career growth within a team focused on customer success.