Strategic Client Relations Lead — Night Shift (Hybrid)

GoTeam; Cebu City; Hybrid; PHP 720,000 - 960,000; Full time

Benefits offered by this job

HMO coverage

Life insurance

Paid time-off

Company laptop

Learning access

Wellness programs

Job summary

GoTeam seeks a seasoned Client Relationship Manager for the Cebu City night shift, operating in a hybrid model after the first six months. You will own client retention, expansion opportunities, and manage onboarding and offboarding, serving as the strategic bridge between international business owners and offshore teams.

You will handle high-value accounts, engage with C-suite stakeholders, and ensure SLAs are met while protecting company growth and assets.

Qualifications

• 5+ years of experience in Client Relationship Management, Account Management, or Customer Success within a BPO or Global Shared Services environment.
• Direct ownership of client retention metrics, account growth, and contract lifecycle management.
• Proven exposure to Western business culture and ability to communicate with international C-suite stakeholders.
• Experience in conflict resolution and managing difficult client conversations regarding performance or offboarding.
• Ability and willingness to work onsite in Cebu City for the first 6 months before transitioning to a hybrid night-shift schedule.

Responsibilities

• Own the health and expansion of your assigned client portfolio, ensuring long-term stability and revenue growth.
• Lead regular business reviews (QBRs) to align client goals with team output.
• Identify and close opportunities for team expansion or service upgrades.
• Intervene proactively at signs of client dissatisfaction to prevent churn.
• Audit and update internal client documentation to maintain a single source of truth.

Skills

Client management

Stakeholder management

Conflict resolution

Executive communication

Tools

Salesforce

HubSpot

ERP systems

Job description

GoTeam seeks a seasoned Client Relationship Manager for the Cebu City night shift, operating in a hybrid model after the first six months. You will own client retention, expansion opportunities, and manage onboarding and offboarding, serving as the strategic bridge between international business owners and offshore teams.

You will handle high-value accounts, engage with C-suite stakeholders, and ensure SLAs are met while protecting company growth and assets.