Senior Client Success & Relationships Manager

Globe Telecom; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Relationship Manager to build and maintain strong client relationships, ensuring satisfaction, retention, and loyalty. You will manage accounts, identify upsell opportunities, resolve issues, and analyze performance metrics to drive improvements.

Ideal candidates have 5+ years in technical/enterprise sales, solid account management skills, and strong communication. The role supports Globe's telecom offerings and customer-centric strategies.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environments.
• Proven account management or related experience.
• Experience delivering client-focused solutions based on customer needs.
• Exceptional communication and presentation skills.
• Able to articulate the evolving language of telecom products.

Responsibilities

• Relationship management: build and maintain client trust and satisfaction.
• Client retention: address concerns and resolve issues to protect loyalty.
• Account management: serve as main client contact with timely communication.
• Upselling and cross-selling: identify opportunities with sales team input.
• Issue resolution: handle complaints promptly and escalate when needed.
• Performance analysis: monitor metrics to guide improvements.
• Contract and agreement management: ensure compliance with SLAs.
• Client feedback: conduct surveys to drive service enhancements.
• Continuous improvement: stay abreast of industry trends and best practices.

Skills

Sales experience

Account management

Client-focused solutions

Exceptional communication

Telecom industry knowledge

Education

Bachelor’s degree

Job description

Globe Telecom in the Philippines is seeking a Customer Relationship Manager to build and maintain strong client relationships, ensuring satisfaction, retention, and loyalty. You will manage accounts, identify upsell opportunities, resolve issues, and analyze performance metrics to drive improvements.

Ideal candidates have 5+ years in technical/enterprise sales, solid account management skills, and strong communication. The role supports Globe's telecom offerings and customer-centric strategies.