Senior Client Success & Relationship Manager (Mindanao)

Globe; Northern Mindanao; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Globe in Mindanao seeks a Customer Relationship Manager for North & West Mindanao to build strong client relationships and ensure satisfaction, retention and loyalty across telecom products. You will manage accounts, identify upsell opportunities with the sales team, and monitor client metrics to drive growth.

The role requires 5+ years in a technical, enterprise, or B2B sales environment, exceptional communication skills, and a Bachelor’s Degree.

Qualifications

• 5+ years of sales in technical, enterprise, or B2B environments.
• Experience delivering client-focused solutions based on customer needs.
• Industry background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Excellent communication and presentation skills; ability to adapt to telecom language.
• Detail-oriented with strong deadline adherence.

Responsibilities

• Relationship management: develop and nurture client relationships, understand their goals and preferences.
• Client retention: retain existing clients by addressing concerns and ensuring high service levels.
• Account management: act as main contact, provide updates on offerings and industry trends.
• Upselling and cross-selling: identify opportunities and collaborate with sales to drive revenue.
• Issue resolution: handle complaints promptly; escalate complex issues as needed.
• Performance analysis: monitor client metrics and use data-driven insights to improve relationships.
• Contract management: collaborate with legal/finance to ensure contracts and SLAs are in place.
• Client feedback: conduct surveys to gather insights and drive service improvements.
• Continuous improvement: stay updated on industry trends and implement process enhancements.

Skills

Sales experience

Account management

Client relationship

Telco/ICT knowledge

Education

Bachelor's Degree

Job description

Globe in Mindanao seeks a Customer Relationship Manager for North & West Mindanao to build strong client relationships and ensure satisfaction, retention and loyalty across telecom products. You will manage accounts, identify upsell opportunities with the sales team, and monitor client metrics to drive growth.

The role requires 5+ years in a technical, enterprise, or B2B sales environment, exceptional communication skills, and a Bachelor’s Degree.