Strategic Client Relationship Manager

Globe Telecom, Inc.; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Globe Telecom, Inc. in Cebu City is looking for a Customer Relationship Manager who will be responsible for building and maintaining strong relationships with clients to ensure satisfaction and loyalty. The ideal candidate should have over 5 years of sales experience in a B2B environment and a Bachelor’s degree.

Your responsibilities will include client retention, issue resolution, and performance analysis. Exceptional communication skills and a solid background in account management are essential.

Join us in promoting a diverse and inclusive workplace at Globe!

Qualifications

• 5+ years of sales experience in Technical, Enterprise, or B2B environment.
• Proven account management experience delivering client-focused solutions.
• Exceptional communication skills and ability to deliver presentations.

Responsibilities

• Develop and nurture relationships with clients by understanding their needs.
• Retain existing clients by addressing concerns and providing high-level service.
• Serve as the main point of contact for clients, ensuring effective communication.
• Identify opportunities for upselling and collaborate to generate revenue.
• Handle and resolve client complaints or issues promptly.
• Monitor client metrics to identify trends and recommend improvements.

Skills

Sales experience

Account management

Communication skills

Attention to detail

Education

Bachelor’s Degree

Job description

Globe Telecom, Inc. in Cebu City is looking for a Customer Relationship Manager who will be responsible for building and maintaining strong relationships with clients to ensure satisfaction and loyalty. The ideal candidate should have over 5 years of sales experience in a B2B environment and a Bachelor’s degree.

Your responsibilities will include client retention, issue resolution, and performance analysis. Exceptional communication skills and a solid background in account management are essential.

Join us in promoting a diverse and inclusive workplace at Globe!