Senior B2B Client Success & Growth Manager

Globe Telecom; Davao City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong relationships with clients, ensuring satisfaction, retention, and loyalty in a dynamic Telco environment. The role emphasizes proactive issue resolution, data-driven insights, and collaboration with sales and legal teams to manage contracts and SLAs.

Ideal candidates will have 5+ years of sales experience in Technical/Enterprise/B2B sectors, strong communication, and a Bachelor’s degree.

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environment.
• Proven account management experience.
• Experience delivering client-focused solutions.
• Industry background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.
• Exceptional communication skills and presentation ability.
• Able to articulate products and telecommunications language clearly.
• Keen attention to detail and meeting deadlines.
• Bachelor’s Degree in Any Field.

Responsibilities

• Relationship management: build and nurture client relationships.
• Client retention: address concerns and ensure satisfaction.
• Account management: main client contact, responsive communication.
• Provide updates on product/service enhancements and trends.
• Upselling and cross-selling with the sales team.
• Issue resolution: handle and escalate client issues promptly.
• Performance analysis: monitor client metrics and revenue.
• Contract management: ensure contracts and SLAs are in place and renewed.
• Client feedback: conduct surveys and apply insights.
• Continuous improvement: stay updated on industry trends.

Skills

Sales

Account management

Communication

Industry knowledge

Negotiation

Education

Bachelor's Degree

Tools

CRM software

Job description

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong relationships with clients, ensuring satisfaction, retention, and loyalty in a dynamic Telco environment. The role emphasizes proactive issue resolution, data-driven insights, and collaboration with sales and legal teams to manage contracts and SLAs.

Ideal candidates will have 5+ years of sales experience in Technical/Enterprise/B2B sectors, strong communication, and a Bachelor’s degree.