Cavite-Based Strategic Client Relationship Lead

Globe Telecom; Pateros; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong client relationships, ensuring satisfaction, retention, and loyalty. You will serve as the main contact, identify needs, present value propositions, and coordinate with sales for upselling opportunities.

The role requires a strategic mindset, excellent communication, and a proven track record in a B2B or tech environment. Based in Cavite, the position emphasizes proactive risk mitigation, data-driven insights,

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environments.
• Proven account management or related experience.
• Experience delivering client-focused solutions based on customer needs.
• Flexible to work and be assigned in Cavite.
• Industry background across Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.

Responsibilities

• Develop and nurture client relationships to ensure satisfaction and loyalty.
• Retain existing clients by addressing concerns and delivering high service levels.
• Identify risks and mitigate proactively to protect loyalty.
• Manage accounts as main client contact with timely updates on offerings and trends.
• Collaborate with sales to upsell and cross-sell products and services.
• Resolve client issues promptly; escalate when needed for resolution.
• Monitor metrics like satisfaction and retention; provide data-driven insights.
• Ensure contracts and SLAs are in place and renewed as required.
• Gather client feedback via surveys or interviews and act on it.
• Suggest process improvements to enhance client satisfaction.

Skills

Sales experience

Account management

Client relations

Telco industry

Communication skills

Education

Bachelor's degree

Job description

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong client relationships, ensuring satisfaction, retention, and loyalty. You will serve as the main contact, identify needs, present value propositions, and coordinate with sales for upselling opportunities.

The role requires a strategic mindset, excellent communication, and a proven track record in a B2B or tech environment. Based in Cavite, the position emphasizes proactive risk mitigation, data-driven insights,