Strategic Client Relations Manager

Globe; Cavite City; On-site; PHP 540,000 - 720,000; Full time

Job summary

Globe is seeking a Customer Relationship Manager to build and sustain strong client relationships in Cavite. You will focus on client retention, proactive issue resolution, and timely communication as the primary point of contact for accounts.

This role emphasizes delivering value through tailored solutions and ongoing account growth. Key responsibilities include managing relationships, identifying upsell opportunities, and collaborating with legal and finance to ensure contract terms and

Qualifications

• 5+ years of sales in technical, enterprise, or B2B environments.
• Proven account management experience.
• Experience delivering client-focused solutions based on customer needs.
• Exceptional communication skills and ability to present to stakeholders.

Responsibilities

• Develop and nurture client relationships to ensure satisfaction and loyalty.
• Retain existing clients by addressing concerns and resolving issues.
• Serve as main point of contact for clients and provide regular updates.
• Identify upsell/cross-sell opportunities with the sales team.
• Handle and resolve client complaints promptly and escalate when needed.
• Monitor client metrics and provide data-driven recommendations.

Skills

Sales experience

Account management

Client communication

Relationship building

Education

Bachelor’s Degree

Job description

Globe is seeking a Customer Relationship Manager to build and sustain strong client relationships in Cavite. You will focus on client retention, proactive issue resolution, and timely communication as the primary point of contact for accounts.

This role emphasizes delivering value through tailored solutions and ongoing account growth. Key responsibilities include managing relationships, identifying upsell opportunities, and collaborating with legal and finance to ensure contract terms and