Strategic Account & Relationship Manager

Globe Telecom; Laguna; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Globe Telecom in the Philippines seeks a Customer Relationship Manager to build and sustain strong client relationships, ensuring satisfaction, retention, and loyalty across our product and service portfolio. You will lead relationship management, address issues, identify upsell opportunities with the sales team, monitor client metrics, and ensure contracts align with service levels.

Ideal candidates bring 5+ years in tech/enterprise B2B sales, excellent communication, and proven account

Qualifications

• 5+ years of sales in Technical, Enterprise, or B2B environments.
• Proven account management or related experience.
• Experience delivering client-focused solutions based on customer needs.
• Industry background in Telco/ICT/IT/FMCG/ Retail/ Manufacturing/ Logistics.
• Exceptional communication skills and ability to present effectively.

Responsibilities

• Relationship management: develop and nurture client relationships to ensure satisfaction and loyalty.
• Client retention: focus on retaining existing clients and addressing concerns.
• Upselling and cross-selling: identify opportunities with the sales team to generate new revenue streams.
• Issue resolution: handle client complaints and escalate where needed to maintain satisfaction.
• Performance analysis: monitor client metrics to identify trends and improve outcomes.

Skills

Sales experience

Account management

Client-focused solutions

Telecom/ICT knowledge

Communication skills

Education

Bachelor’s Degree

Job description

Globe Telecom in the Philippines seeks a Customer Relationship Manager to build and sustain strong client relationships, ensuring satisfaction, retention, and loyalty across our product and service portfolio. You will lead relationship management, address issues, identify upsell opportunities with the sales team, monitor client metrics, and ensure contracts align with service levels.

Ideal candidates bring 5+ years in tech/enterprise B2B sales, excellent communication, and proven account