Global Client Services Lead — Night Shift (Hybrid)

True North Insights; Manila; Hybrid; PHP 781,000 - 1,060,000; Full time

Benefits offered by this job

13th Month Pay

HMO

Uncapped bonuses

Promotion opportunities

Pioneer office in Makati

HQ in NYC collaboration

Job summary

True North Insights is a global expert network connecting organizations with industry executives for 1-1 insights that inform strategic decisions. We’re seeking an Associate Manager for night shift in Makati, on-site 3 days/week during training, then hybrid.

You will lead a team of Associates, ensure KPI targets, and drive growth with coaching, process improvements, and performance bonuses. Compensation includes a competitive package with a 13th month pay, HMO, and opportunities for promotion in

Qualifications

• Minimum undergraduate degree in any field.
• 1+ years of leadership experience in high-volume, client-facing roles.
• Experience managing a team of at least 5 members.
• Proven ability to hire, onboard, and build processes.
• Strong sales background in metric-driven environments.
• 1.5+ years in expert network/primary research preferred.
• Fluent written and spoken English.
• Excellent interpersonal and communication skills.
• Able to manage schedules and multitask in a fast-paced setting.
• Entrepreneurial mindset with willingness to be mentored.

Responsibilities

• Challenge the norm and propose improvements; coordinate with Research Manager.
• Directly manage a team of Associates, including training and workload management.
• Ensure team members meet targets and KPIs.
• Contribute to fast-paced growth through training, process improvements, and account strategy.
• Coordinate across geographies due to global business and flexible hours.

Skills

Leadership

Team management

English fluency

KPI-driven

Coaching

Education

Undergraduate degree

Job description

True North Insights is a global expert network connecting organizations with industry executives for 1-1 insights that inform strategic decisions. We’re seeking an Associate Manager for night shift in Makati, on-site 3 days/week during training, then hybrid.

You will lead a team of Associates, ensure KPI targets, and drive growth with coaching, process improvements, and performance bonuses. Compensation includes a competitive package with a 13th month pay, HMO, and opportunities for promotion in