Global Client Services Lead — Night Shift (Hybrid)

True North Insights

Manila

Hybrid

PHP 781,000 - 1,060,000

Full time

2 days ago
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Benefits offered by this job

13th Month Pay
HMO
Uncapped bonuses
Promotion opportunities
Pioneer office in Makati
HQ in NYC collaboration

Job summary

True North Insights is a global expert network connecting organizations with industry executives for 1-1 insights that inform strategic decisions. We’re seeking an Associate Manager for night shift in Makati, on-site 3 days/week during training, then hybrid.

You will lead a team of Associates, ensure KPI targets, and drive growth with coaching, process improvements, and performance bonuses. Compensation includes a competitive package with a 13th month pay, HMO, and opportunities for promotion in

Qualifications

  • Minimum undergraduate degree in any field.
  • 1+ years of leadership experience in high-volume, client-facing roles.
  • Experience managing a team of at least 5 members.
  • Proven ability to hire, onboard, and build processes.
  • Strong sales background in metric-driven environments.
  • 1.5+ years in expert network/primary research preferred.
  • Fluent written and spoken English.
  • Excellent interpersonal and communication skills.
  • Able to manage schedules and multitask in a fast-paced setting.
  • Entrepreneurial mindset with willingness to be mentored.

Responsibilities

  • Challenge the norm and propose improvements; coordinate with Research Manager.
  • Directly manage a team of Associates, including training and workload management.
  • Ensure team members meet targets and KPIs.
  • Contribute to fast-paced growth through training, process improvements, and account strategy.
  • Coordinate across geographies due to global business and flexible hours.

Skills

Leadership
Team management
English fluency
KPI-driven
Coaching

Education

Undergraduate degree

Job description

True North Insights is a global expert network connecting organizations with industry executives for 1-1 insights that inform strategic decisions. We’re seeking an Associate Manager for night shift in Makati, on-site 3 days/week during training, then hybrid.

You will lead a team of Associates, ensure KPI targets, and drive growth with coaching, process improvements, and performance bonuses. Compensation includes a competitive package with a 13th month pay, HMO, and opportunities for promotion in

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