Strategic Call Center Migration Lead

vCustomer Philippines, Inc.; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health coverage

Growth opportunities

Training programs

Referral rewards

Job summary

Tech Mahindra Philippines is hiring a Transitions Manager to lead complex migration projects across onshore and offshore teams from Eastwood Libis, Quezon City. You will coordinate with business lines, devise detailed plans, and ensure deliverables meet timelines and quality standards.

The role requires strong leadership, excellent communication, and a proactive approach to preventing bottlenecks while maintaining auditable transition processes and budgets.

Qualifications

• Experience in migration projects and transitioning processes.
• Strong communication and interpersonal skills.
• Ability to lead teams and manage stakeholders.
• Proactive problem solving under tight deadlines.

Responsibilities

• Engage business lines to understand migration requirements.
• Devise detailed project plan to execute the migration.
• Coordinate with various teams to ensure deliverables are met.
• Escalate issues and suggest alternative approaches.
• Lead transition management across offshore/onshore delivery.
• Maintain auditable transition projects and budgets.

Skills

Project management

Migration planning

Stakeholder management

Team leadership

Communication skills

Job description

Tech Mahindra Philippines is hiring a Transitions Manager to lead complex migration projects across onshore and offshore teams from Eastwood Libis, Quezon City. You will coordinate with business lines, devise detailed plans, and ensure deliverables meet timelines and quality standards.

The role requires strong leadership, excellent communication, and a proactive approach to preventing bottlenecks while maintaining auditable transition processes and budgets.