Mobilization Lead: Service Transition & Strategy

8003 Accenture Inc Company; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture is seeking a Mobilization Specialist for its Return to Office setup in Taguig, Metro Manila. You will lead workstreams within Service Transition programs, develop response materials, estimate costs, and ensure timely, quality delivery across multiple initiatives.

Required are at least 5 years of industry experience, plus 3+ years supervisory and PM experience in a BPO context. Expect rotations and collaboration with global teams in a fast-paced environment.

Qualifications

• At least 5 years of industry experience.
• At least 3 years supervisory experience.
• At least 3 years project management experience (BPO experience only).

Responsibilities

• Collaborate with Transition/Workstream Leads/Support, Service Delivery Leads, and other functional teams to create high-impact response materials for Deal Shape teams, ensuring alignment with client requirements and project objectives.
• Assist the Transition Program Manager in estimating costs and developing detailed work plans for workstreams, ensuring accurate resource allocation and project timelines.
• Participate in Due Diligence and Service Transition activities, identifying risks, gaps, and opportunities to ensure smooth program execution.
• Utilize advanced analytical skills to assess various concepts, alternatives, and proposed solutions, providing data-driven insights and recommendations.
• Lead individual workstreams or portions of a larger Service Transition program, overseeing key deliverables and ensuring timely execution in line with client expectations.
• Define, build, and implement components within Service Transition programs, leveraging existing standard solutions to optimize efficiency and reduce implementation timelines.
• Apply and promote the use of standard Mobilization methods, tools, and best practices to ensure consistency and quality across transition activities.
• Provide detailed analysis of the costs and benefits associated with each solution or workstream, helping stakeholders make informed decisions.
• Manage internal and external client relationships within your assigned workstream, ensuring effective communication and the achievement of project goals.
• Lead the design and build of specific workstream components or sub-components, working within the overall Solution Blueprint to ensure alignment with project objectives and quality standards.
• Mentor the support team, provide direction and constructive feedback to ensure the quality and consistency of service transition activities. Perform peer review processes to ensure the quality, accuracy, and consistency of other service transition activities.
• Contribute to the enhancement of Mobilization capabilities by actively participating in the Knowledge Exchange, sharing best practices, lessons learned, and new ideas.
• Adhere to and ensure compliance with organizational policies, structures, and processes.
• Occasionally perform non-transition-related roles or tasks as needed to support business and organizational requirements.

Skills

Project management

Supervisory experience

BPO experience

Job description

Accenture is seeking a Mobilization Specialist for its Return to Office setup in Taguig, Metro Manila. You will lead workstreams within Service Transition programs, develop response materials, estimate costs, and ensure timely, quality delivery across multiple initiatives.

Required are at least 5 years of industry experience, plus 3+ years supervisory and PM experience in a BPO context. Expect rotations and collaboration with global teams in a fast-paced environment.