Strategic BPO Operations Lead (Client Growth)

J-K Network Services; Quezon City; On-site; PHP 1,339,000 - 2,678,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Incentives

Job summary

A multinational IT services company is seeking an experienced Operations Manager in Quezon City. The role involves overseeing performance, driving efficiency, and leading complex client engagements. Ideal candidates should have 7-8 years of experience in operations management, strong client management skills, and proven leadership in a BPO setting. This is a full-time position with a shifting schedule on-site, offering performance bonuses and various incentives.

Qualifications

• 7-8 years of experience in operations management.
• Direct leadership experience over Supervisors or Team Leads.
• Background in Customer Service or related functions.

Responsibilities

• Oversee performance of Associate Managers and ensure compliance with SLAs.
• Drive efficiency through process improvements and team collaboration.
• Lead complex client engagements and ensure quality of deliverables.

Skills

Operational management

Client management

Cross-functional collaboration

Analytical skills

Leadership experience

Education

Bachelor's degree

Tools

HRIS/HCM platforms

Lean Six Sigma

Job description

A multinational IT services company is seeking an experienced Operations Manager in Quezon City. The role involves overseeing performance, driving efficiency, and leading complex client engagements. Ideal candidates should have 7-8 years of experience in operations management, strong client management skills, and proven leadership in a BPO setting. This is a full-time position with a shifting schedule on-site, offering performance bonuses and various incentives.