Global Operations Lead - KPIs, WFM & Client Delivery

Bravissimo Resourcing Inc.; Quezon City; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

A leading BPO company in Metro Manila is seeking an experienced operations manager to drive key performance metrics and oversee client relationships. The ideal candidate will have 7-8 years of operations management experience, particularly in customer service functions, and demonstrate strong leadership qualities. Responsibilities include budget management, ensuring optimal staffing through collaboration with Workforce Management, and improving operational efficiencies. This role offers an opportunity to work with diverse teams in a dynamic environment.

Qualifications

• 7-8 years of experience in operations management.
• 2-3 years managing Supervisors, Team Leads, or Associate Managers.
• Experience in Customer Service or similar functions.

Responsibilities

• Own KPI delivery and account budget management.
• Act as primary point of contact for global clients.
• Collaborate with HR for talent selection.

Skills

Leadership in operations management

Client management

Analytical skills

Cross-functional team collaboration

Continuous improvement frameworks

Education

Bachelor’s degree

Tools

HRIS/HCM systems

SaaS support environments

Job description

A leading BPO company in Metro Manila is seeking an experienced operations manager to drive key performance metrics and oversee client relationships. The ideal candidate will have 7-8 years of operations management experience, particularly in customer service functions, and demonstrate strong leadership qualities. Responsibilities include budget management, ensuring optimal staffing through collaboration with Workforce Management, and improving operational efficiencies. This role offers an opportunity to work with diverse teams in a dynamic environment.