Senior BPO Operations Lead – Launch & Client Excellence

J-K Network Services; Quezon City; On-site; PHP 446,400 - 558,000; Full time

Job summary

A leading IT services provider in Quezon City is seeking an Operations Team Leader. The ideal candidate will have 7-8 years of experience in operations management and at least 2-3 years of direct leadership experience. Responsibilities include overseeing team performance, ensuring compliance with SLAs, driving process efficiency, and managing client engagements. Strong analytical and client management skills are essential. The position offers a competitive salary of Php 40,000-50,000 gross and requires a Bachelor's degree.

Qualifications

• 7-8 years of experience in operations management.
• At least 2-3 years of direct leadership experience.
• Experience with continuous improvement methodologies.

Responsibilities

• Oversee performance of Associate Managers and Team Leads.
• Drive efficiency through cross-team collaboration.
• Ensure compliance with SLAs and achievement of KPIs.

Skills

Operations management

Client management

Analytical capabilities

Leadership

Process improvement

Capacity planning

Education

Bachelor's degree

Job description

A leading IT services provider in Quezon City is seeking an Operations Team Leader. The ideal candidate will have 7-8 years of experience in operations management and at least 2-3 years of direct leadership experience. Responsibilities include overseeing team performance, ensuring compliance with SLAs, driving process efficiency, and managing client engagements. Strong analytical and client management skills are essential. The position offers a competitive salary of Php 40,000-50,000 gross and requires a Bachelor's degree.