Customer Experience Operations Lead

Recruitify_HR; Muntinlupa; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading recruitment agency is seeking an Operations Manager to oversee and lead a team of customer service representatives in Muntinlupa. The ideal candidate will have 3-5 years of experience in a BPO setting and a proven track record in managing operations. Responsibilities include monitoring performance metrics, fostering team development, and enhancing customer experience. Strong leadership and analytical skills are essential for driving operational excellence.

Qualifications

• Proven track record of managing operations in customer service or call center.
• 3-5 years of experience as Operations Manager or Assistant Manager in BPO.

Responsibilities

• Manage and lead a team of customer service representatives.
• Monitor key performance metrics for process improvement.
• Collaborate with teams to enhance customer experience.

Skills

Leadership skills

Data analysis

Problem-solving

Communication skills

Education

Bachelor degree

Job description

A leading recruitment agency is seeking an Operations Manager to oversee and lead a team of customer service representatives in Muntinlupa. The ideal candidate will have 3-5 years of experience in a BPO setting and a proven track record in managing operations. Responsibilities include monitoring performance metrics, fostering team development, and enhancing customer experience. Strong leadership and analytical skills are essential for driving operational excellence.