Senior BPO Operations Leader — Client Success & Growth

TASQ Staffing Solutions; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

A leading staffing firm is seeking a Senior Operations Manager in Taguig who will be responsible for managing client relationships, ensuring service level agreements are met, and leading strategic initiatives. The ideal candidate has a Bachelor's Degree and 5 years of managerial experience, with strong communication and stakeholder management skills. Flexible scheduling for onsite work is required, and familiarity with a multicultural environment is essential.

Qualifications

• 5 years of relevant experience at the managerial level.
• Self-starter with a strong service-oriented attitude.
• Organized and detail-oriented with excellent communication skills.

Responsibilities

• Manage client relationships to ensure high satisfaction.
• Lead and manage engagement responsibilities to meet SLAs.
• Develop and evaluate strategic goals for engagement.

Skills

Client relationship management

Delivery management

Strategic leadership

Business growth

Innovation promotion

Employee engagement

Communication skills

Stakeholder management

High-pressure adaptability

Education

Bachelor's Degree

Job description

A leading staffing firm is seeking a Senior Operations Manager in Taguig who will be responsible for managing client relationships, ensuring service level agreements are met, and leading strategic initiatives. The ideal candidate has a Bachelor's Degree and 5 years of managerial experience, with strong communication and stakeholder management skills. Flexible scheduling for onsite work is required, and familiarity with a multicultural environment is essential.