Onsite BPO Operations Manager - Lead 150+ Team

weSource Management Consultancy Firm; Quezon City; On-site; PHP 914,004 - 1,094,796; Full time

Job summary

A leading management consultancy in Quezon City is seeking an experienced BPO Operations Manager to manage daily operations and client management for a team of 150 people. The ideal candidate will have over 5 years of operations management experience, with strong analytical, budgeting, and leadership skills. This role requires proficiency in financial tools and excellent communication abilities. The consultancy offers competitive compensation and a collaborative work environment.

Qualifications

• 5+ years of operations management or related quantitative-based business experience.
• Proficiency in spreadsheets, financial tools, financial modeling, and budgeting.
• Strong quantitative and analytical abilities.

Responsibilities

• Manage daily operations to ensure efficiency, productivity, and quality across various departments.
• Develop and implement operational policies and procedures.
• Conduct detailed analyses of existing operations and processes.
• Collaborate with management on budgeting, planning, and reporting.
• Communicate regularly with operating teams and management.
• Manage staffing levels, supply requirements, and equipment needs.
• Ensure client satisfaction through effective relationship management.

Skills

Operations management

Financial modeling

Data analysis

Client management

Project management

Education

Bachelor's degree in operations management or related field

Job description

A leading management consultancy in Quezon City is seeking an experienced BPO Operations Manager to manage daily operations and client management for a team of 150 people. The ideal candidate will have over 5 years of operations management experience, with strong analytical, budgeting, and leadership skills. This role requires proficiency in financial tools and excellent communication abilities. The consultancy offers competitive compensation and a collaborative work environment.