Strategic Account Manager for Growth & Onboarding

People Work Smart Services Philippines Inc; Central Luzon; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO for you and dependents

Job summary

People Work Smart Services Philippines Inc is hiring an Account Manager to serve as the primary contact for our clients, ensuring a high level of service, strong communication and successful delivery across all stages of the client journey.

You’ll work with recruitment, HR, operations and leadership to coordinate across accounts, drive growth, onboarding and delivery, and support offshore client relationships, including aligning with Australian/New Zealand business hours.

Qualifications

• Experience in Account Management, Client Success, Recruitment Coordination or a similar client-facing role.
• Strong relationship-building skills with a focus on long-term client value.
• Strong organizational and coordination skills across multiple stakeholders.
• Ability to manage multiple accounts and priorities simultaneously.
• A proactive mindset with strong problem-solving and follow-through.
• Comfort working cross-functionally with Recruitment, HR and Operations teams.
• Experience working with offshore clients or global stakeholders is an advantage.
• Willingness to work in Australian/New Zealand business hours.
• Must be willing to work onsite or relocate to Angeles City, Pampanga.

Responsibilities

• Build strong, long-term client relationships with trust, communication and consistent delivery.
• Proactively manage expectations and ensure timely communication throughout the client lifecycle.
• Identify opportunities to expand client accounts and support workforce planning as needs evolve.
• Act as the client-facing lead throughout the recruitment process and coordinate with the Recruitment team.
• Ensure onboarding progress and delivery coordination, bridging between clients and internal teams across HR, IT and Operations.

Skills

Account Management

Client Success

Recruitment Coordination

Relationship Building

Organizational Skills

Job description

People Work Smart Services Philippines Inc is hiring an Account Manager to serve as the primary contact for our clients, ensuring a high level of service, strong communication and successful delivery across all stages of the client journey.

You’ll work with recruitment, HR, operations and leadership to coordinate across accounts, drive growth, onboarding and delivery, and support offshore client relationships, including aligning with Australian/New Zealand business hours.