Account Manager - 1694037

People Work Smart Services Philippines Inc; Central Luzon; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO for you and dependents

Job summary

People Work Smart Services Philippines Inc is hiring an Account Manager to serve as the primary contact for our clients, ensuring a high level of service, strong communication and successful delivery across all stages of the client journey.

You’ll work with recruitment, HR, operations and leadership to coordinate across accounts, drive growth, onboarding and delivery, and support offshore client relationships, including aligning with Australian/New Zealand business hours.

Qualifications

• Experience in Account Management, Client Success, Recruitment Coordination or a similar client-facing role.
• Strong relationship-building skills with a focus on long-term client value.
• Strong organizational and coordination skills across multiple stakeholders.
• Ability to manage multiple accounts and priorities simultaneously.
• A proactive mindset with strong problem-solving and follow-through.
• Comfort working cross-functionally with Recruitment, HR and Operations teams.
• Experience working with offshore clients or global stakeholders is an advantage.
• Willingness to work in Australian/New Zealand business hours.
• Must be willing to work onsite or relocate to Angeles City, Pampanga.

Responsibilities

• Build strong, long-term client relationships with trust, communication and consistent delivery.
• Proactively manage expectations and ensure timely communication throughout the client lifecycle.
• Identify opportunities to expand client accounts and support workforce planning as needs evolve.
• Act as the client-facing lead throughout the recruitment process and coordinate with the Recruitment team.
• Ensure onboarding progress and delivery coordination, bridging between clients and internal teams across HR, IT and Operations.

Skills

Account Management

Client Success

Recruitment Coordination

Relationship Building

Organizational Skills

Job description

Be Part of Our Next Chapter of Growth and Success!

We’re entering our next stage of growth, strengthening our client partnerships, and building a workplace culture that values trust, clear communication and consistent delivery.

We’re hiring an Account Manager to serve as the primary point of contact for our clients, ensuring a high level of service, strong communication and successful delivery across all stages of the client journey.

You’ll play a key role in client relationships, account growth, recruitment coordination and onboarding, making sure clients receive consistent updates, timely support and strategic account management as they build and scale their offshore teams.

You will work closely with our Recruitment, HR, Operations and Leadership teams, acting as the central coordination point that keeps every account aligned and moving forward.

What You’ll Be Doing

As an Account Manager, you’ll support the business across client relationship and success, client growth and account development, recruitment coordination, onboarding and delivery coordination, and cross-functional coordination.

Client Relationship & Success

• Build strong, long-term client relationships based on trust, communication and consistent delivery
• Act as the primary strategic point of contact throughout the client lifecycle
• Proactively manage expectations and ensure clear, timely communication
• Conduct regular check-ins to assess satisfaction and identify opportunities
• Handle client concerns with urgency and coordinate resolutions with internal teams
• Capture and share client feedback to support continuous improvement, and maintain accurate records of client interactions, actions and outcomes

Client Growth & Account Development

• Identify opportunities to expand client accounts through additional roles or services
• Support clients with workforce planning as their needs evolve
• Share insights and recommendations to help clients scale their offshore teams
• Partner with leadership to contribute to account growth strategies

Recruitment Coordination

• Act as the client-facing lead throughout the recruitment process
• Coordinate closely with the Recruitment team to ensure role alignment and progress
• Facilitate candidate interviews, timelines and communication
• Provide structured feedback between clients and internal recruitment teams
• Ensure consistent updates and momentum throughout the hiring lifecycle

Onboarding & Delivery Coordination

• Ensure all Day 1 requirements are completed prior to start dates
• Act as the bridge between clients and internal teams, including HR, IT and Operations
• Monitor onboarding progress and proactively resolve issues
• Prepare clients for the successful onboarding of new team members
• Ensure a smooth and structured transition from recruitment to onboarding

Cross-Functional Coordination

• Act as the central coordination point across internal teams
• Ensure alignment on client priorities, timelines and expectations
• Participate in internal meetings and highlight risks or opportunities
• Provide clear reporting on account health, recruitment progress and client sentiment
• Support continuous improvement across client delivery processes

What We’re Looking For

• Experience in Account Management, Client Success, Recruitment Coordination or a similar client-facing role
• Strong relationship-building skills with a focus on long-term client value
• Strong organizational and coordination skills across multiple stakeholders
• Ability to manage multiple accounts and priorities simultaneouslyA proactive mindset with strong problem-solving and follow-through
• Comfort working cross-functionally with Recruitment, HR and Operations teams
• Experience working with offshore clients or global stakeholders is an advantage
• Willingness to work in Australian/New Zealand business hours
• Must be willing to work onsite or relocate to Angeles City, Pampanga

Why You’ll Love Working With Us

• Competitive salary and benefits
• A company that’s growing with stability, vision and momentum
• Fun, supportive and collaborative culture
• Great clients you’ll actually enjoy working with
• Clear focus on work-life balance
• Real career growth opportunities as the business expands
• Get covered from Day 1 with HMO benefits for you and up to 2 dependents