Strategic Account Management Specialist

ProjectEngage Inc; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) benefits

Job summary

A leading strategic consulting firm in Makati is looking for a Strategic Account Management Specialist to manage relationships with high-value clients. The role involves strategic planning, negotiating contracts, and driving customer success. Candidates should have 2-5 years of experience in account management, excellent negotiation skills, and proficiency in CRM software like Salesforce. This full-time position offers on-site work in a vibrant business environment.

Qualifications

• 2-5+ years in account management, sales, or business development.
• Experience managing complex or enterprise-level clients.
• Problem-solver with a focus on customer success.
• CRM proficiency (Salesforce) and MS Office Suite.
• Problem-solver with a focus on customer success and proactive relationship building.

Responsibilities

• Develop and execute tailored account plans to achieve revenue targets.
• Serve as the primary point of contact for senior-level stakeholders.
• Identify opportunities for cross-selling and upselling.
• Monitor and report on key account performance metrics.
• Collaborate with internal teams to ensure seamless delivery.
• Negotiate contract terms and pricing.

Skills

Strong communication

Negotiation

Strategic thinking

Customer success

Education

Bachelor’s degree in Business Administration, Sales, or a related field

Tools

CRM software (e.g., Salesforce)

MS Office Suite

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

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Job Description

A Strategic Account Management Specialistdrives long-term profitability and growth by managing relationships with high-value clients, acting as a trusted advisor, and creating customized, value-driven strategic plans. They focus on nurturing partnerships, identifying upselling opportunities, and ensuring high customer satisfaction, typically requiring strong negotiation skills, CRM proficiency, and 2-5 years of work-related experience.

Insurance Health & Wellness

HMO

Key Responsibilities

• Strategic Planning:Develop and execute tailored account plans to achieve revenue targets and expand market share within key accounts.
• Relationship Management:Serve as the primary point of contact for senior-level stakeholders, building trust and maintaining long-term partnerships.
• Value Maximization:Identify opportunities for cross-selling and upselling to increase customer lifetime value.
• Performance Tracking:Monitor, analyze, and report on key account performance metrics, including health, satisfaction, and revenue growth.
• Cross-functional Coordination:Collaborate with internal teams (product, marketing, sales) to ensure seamless delivery of solutions and services.
• Negotiation & Contracts:Negotiate contract terms, pricing, and service agreements to secure profitability.

Required Skills and Qualifications

• Experience:2-5+ years in account management, sales, or business development, specifically managing complex or enterprise-level clients.
• Education:Bachelor’s degree in Business Administration, Sales, or a related field;
• Skills:Strong communication, negotiation, and strategic thinking abilities.
• Technology:Proficiency in CRM software (e.g., Salesforce) and MS Office Suite.
• Mindset:Problem-solver with a focus on customer success and proactive relationship building.

Performance Indicators

• Customer Retention Rates
• Account Growth (Revenue)
• Customer Satisfaction (CSAT/NPS)

Working Location

4F The Lydia Bldg. #39 Polaris St. Bel-air, 39 Polaris, Makati City, 1209 Metro Manila, Philippines

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