Strata Customer Care

PRTNA Outsourcing Corporation; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Job Training

Professional Development

Job summary

A leading outsourcing firm is seeking a Customer Care representative in Pampanga, Philippines. The role includes handling inbound and outbound calls, responding to inquiries, and managing administrative tasks. Candidates must possess strong communication skills, a team-oriented mindset, and a solid work ethic. Ideal for individuals who enjoy problem solving and providing excellent customer service. Join us to contribute to efficient operations in a supportive environment.

Qualifications

• Proficient in English to communicate effectively.
• Strong problem-solving skills required.
• Must be a team player with a strong work ethic.

Responsibilities

• Handle inbound and outbound calls.
• Respond to voicemail messages and inquiries.
• Act as first point of contact for complaints.
• Process administrative requests and coordinate communications.
• Update client details and manage levy disputes.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Call Centre Experience

Interpersonal Skills

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Company Equipment

Professional Development

Job Training, Professional Development

Birthday Leave, Maternity & Paternity Leave

Read More

About us

Strata Staff Global is an exciting Offshoring Company with existing team members currently based in Australia and Angeles City, Philippines. Take your career to the next level by joining our growing family!

About the Role

As Customer Care you will serve as the first point of contact for clients, residents, suppliers, and strata managers. The role focuses on managing incoming calls, emails, and general inquiries while providing professional and timely assistance. This position supports the strata management team by handling administrative tasks, coordinating requests, and ensuring clear communication between stakeholders to maintain efficient day-to-day operations.

Job Description

• Handling inbound and outbound calls
• Responding to voicemail messages (inbound/outbound)
• Answering inquiries from suppliers, residents, and the council
• Acting as the first point of contact for building complaints and requests in conjunction Strata Manager
• Processing changes to meeting date notifications in conjunction with Strata Manager
• Handling other administrative task requests (back office or via phone)
• Managing urgent requests for flyers, notices, and document requests (also categorized under Administration Support) in conjunction with Strata Manager
• Updating agent, tenant, and owner details
• Providing strata roll information in conjunction with Strata Manager
• Managing levy disputes and waiver requests in conjunction with Strata Manager
• Processing levy refunds and reallocations in conjunction with Strata Manager
• Handling proxies and nomination forms
• Data input/processing utility sub-meter invoices
• Sending reminders for overdue levies

English Language Customer Service Problem Solving Team Player Strong Work Ethic Technical Skills Organizational Skills People Skills Call Centre Interpersonal Skills

Working Location

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