Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Davao del Norte; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Competitive salary up to ₱30,000

Sign-on bonus for qualified candidates

Comprehensive benefits including HMO

Career growth and learning opportunities

Job summary

A recruitment outsourcing company is seeking a Call Center Agent in Davao del Norte. The role involves handling customer calls, providing information, resolving issues, and achieving high service standards. Ideal candidates are high school graduates with strong communication skills, adaptable to work shifts. The position offers a competitive salary of up to ₱30,000 and comprehensive benefits including HMO coverage and a sign-on bonus. English proficiency and problem-solving skills are essential.

Qualifications

• Prior call center experience preferred but not required.
• Basic computer navigation skills essential.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Provide accurate information on products and services.
• Troubleshoot basic technical or account concerns.
• Process orders, returns, refunds, and updates.
• Document customer interactions in the system.

Skills

Active listening and empathy

Multitasking and time management

Adaptability and ability to work under pressure

Teamwork and professionalism

Education

High school graduate or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

Flexible Hours

Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary:

Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem‑solver who thrives in a fast‑paced environment, we want you on our team.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally and efficiently
• Provide accurate information on products, services, billing, and company policies
• Troubleshoot basic technical or account‑related concerns
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system

Qualifications:

• High school graduate or equivalent
• With or without prior call center experience
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules, including night shifts

Skills Required:

• Active listening and empathy
• Multitasking and time management
• Adaptability and ability to work under pressure
• Teamwork and professionalism

What We Offer:

• Competitive salary up to ₱30,000 (depending on experience)
• Sign‑on bonus for qualified candidates and selected sites
• Comprehensive benefits including HMO coverage, meal allowance, and wellness programs
• Career growth and learning opportunities with a global leader in customer experience

English Language Interpersonal Skills Customer Service Problem Solving Strong Work Ethic Call Centre Organizational Skills Technical Skills

Airyl Arlao

Recruitment Associate Synlink Recruitment Outsourcing Co. Inc.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.